Will Your Network Traffic Analysis Spot Today’s Threats?
Yesterday’s network traffic analysis tools leave you vulnerable to new security threats. Is it time for an upgrade? Let’s find out.
7 Simple Steps to Use Windows Fax and Scan
So long as you have a built-in modem, you can use Windows Fax and Scan to send and receive faxes from your computer. Learn how to use this classic program along with alternative faxing methods.
Worried About VoIP Security and Encryption? We Aren’t
When you choose a top provider, maintaining VoIP security and encryption is no harder than using a strong password. Here’s how to get set up.
5 Signs You Need a Virtual Firewall to Secure Your Cloud
Discover when a virtual firewall excels plus its advantages over traditional options so you can determine if it’s right for you.
How Smart IVR Unlocks a Better Caller Journey
Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line.
Causes of High Network Latency and How to Fix it Quickly
High network latency can ruin call quality, slow websites, and frustrate users. Discover the real causes and how to fix them fast.
Network Traffic Types (With Examples)
Discover the key types of network traffic and their role in optimizing performance plus real-world examples to see how they impact data flow.
How to Pick the Right Omnichannel Contact Center
The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide between them.
Network Packets: Understanding How the Internet Works (Easy)
Everything you stream and share is broken into network packets. Learn how this enables the seamless flow of data that powers the internet.
How to Know if a Natural Language IVR Is Worth the Cost
Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it’s right for you.
7 Signs a Multi Level IVR Is a Must-Have for Your Callers
From misrouted calls to abandoned inquiries, these red flags let you know when it’s time to upgrade to multi level IVR.
When to Use a Mesh VPN and Four Signs You Shouldn’t
A mesh VPN enables direct, flexible communication if it’s a good fit. See whether or not it’s a viable solution for you.
Is a Multi Level Auto Attendant Worth Upgrading For?
There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything you need to know.
21 IVR Scripts You Can Steal (And How to Use Them)
Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost caller satisfaction.
Out of 15 IVR Best Practices, You Only Need These 7
Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.
Is the IVR Menu Dead? Well, That Depends
In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here’s why.
The No-Worry Guide to VoIP Number Porting
The only reason people think VoIP number porting is hard is because it’s unfamiliar. It’s actually really easy — here’s exactly how to do it.
Yes, Analog Phones Work Just Fine Over a VoIP Gateway
Discover why (and how) a VoIP gateway is one of the few truly plug-and-play devices in business communications.
VoIP Fax Might Work, But There Are More Reliable Options
With so many easier alternatives for sending docs, VoIP fax is a lousy strategy. Learn why fax fails over VoIP and what you can do instead.
A Virtual Switchboard Is Ideal for the Remote Office
Learn why even the cheapest cloud phone system has a virtual switchboard that beats most hardware alternatives on price and complexity.
How to Run a UCaaS Migration Your Customers Won’t Notice
Plan ahead to minimize disruption and keep customers satisfied. A smooth UCaaS migration requires careful coordination and the right tools.
How to Send a Free Test Fax to Make Sure Everything Works
Don’t leave an important document or communication to chance. Learn how to send a test fax for free in 10 minutes or less.
5 Types of Webinars + 4 Formats and When They Work Best
Explore the five types of webinars and four basic event formats. Learn how to choose the right combination for maximum impact and engagement.
Strategies for Cloud Contact Center Platform API Management
Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage.
How to Find a Good Wake Up Call Service +5 Alternatives
Discover the best free and paid wake up call service, along with other alternatives for the heaviest of sleepers.
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